We answer messages in the order they arrive and almost always reply within 24 hours, Monday to Friday. If you write to us over a weekend or a public holiday you will hear back on the next working day. The fastest way to reach us is by email at support@amorlane.com.

Orders are processed within 1 to 3 business days, and standard delivery within the United States usually takes a further 7 to 15 business days. You will get a tracking number by email as soon as your parcel is dispatched. Delivery windows are carrier estimates and can stretch a little during holidays and peak periods.

Shipping is calculated at checkout based on your address, and it is free on every order over $60 within the United States. Orders under that amount are charged a flat rate that you will see before you pay. We currently ship within the United States only.

Every product page has its own size chart with measurements in centimetres and inches, because sizing varies between styles. Measure a garment you already own and like the fit of, then compare it to the chart rather than going by your usual dress size. If you are between two sizes on a structured piece such as a blazer or tailored trousers, take the larger one. If you are still unsure, email us with your measurements and we will tell you which size to pick.

Possibly, but you need to be quick. Email us with your name and order number as soon as you spot the mistake and we will try to correct it before the parcel leaves the warehouse. Once it has been dispatched we cannot redirect it.

Not always. Depending on what you have ordered, items may ship from different locations and arrive a day or two apart. Each parcel gets its own tracking number so you can follow both.

Contact us straight away at support@amorlane.com with your name, your order number and a photograph of the problem. We will replace the item or refund it. Our money-back guarantee runs for 30 days from delivery, so please get in touch inside that window.

You have 30 days from receiving your order to request a return. Items need to be unworn, unwashed, with tags still attached and in their original packaging. Start a return by emailing us and we will send you a return label and instructions. Sale items and gift cards cannot be returned.

Tracking can sit still for a few days between scans, particularly just after dispatch and while a parcel moves between carriers. If there has been no movement for more than 10 business days, email us with your order number and we will chase it. If tracking says delivered but nothing has arrived, check with your household and your local post office first, then let us know.

Yes. The whole site runs over an encrypted SSL connection and payments are handled by Shopify, which is PCI compliant. We never see or store your full card details.